Why I Hate Airtel

I am one of those people who can’t live without internet. It’s not just social media websites or WhatsApp; my work, my life depends on it and Airtel has been driving me crazy with their antics. I have loved Airtel for years – whenever I had a problem, they would show up in a few hours and fix it. But this was ages ago when they were still sensible. Now they are all bunch of blood sucking vampires who can’t tell me what is wrong and fix it.

About a year ago, I started experiencing frequent disconnection problem with my internet. It happened once in a blue moon so I felt no need to lodge a complaint. Six months ago, it escalated to a point that every 5 second, my internet gets disconnected and I get the message “No Internet Access”. Initially, Airtel was responsive and sent teams to rectify the issue. It would work for two days and again go bad.

The engineers asked me to get a new modem – I did (spent 2K but what the hell). The engineer asked to get the wires fixed – Airtel did. The engineers also asked me to get the DP (?) changed and Airtel did that too. Result? I’m still crying foul because even after replacing every freaking thing, I’m still complaining, infuriated that Airtel isn’t even righteous enough to tell me it can’t be done. The connection is a lost cause.

Every time I ask them to discontinue my connection, they plead me to give them 24 hours, 48 hours, a week to diagnose the problem and treat it. May be it’s not treatable; maybe there is no cure. Just let me get rid of it and we will all be peaceful. No, they really want me as a customer because I look so cute when I’m angry? I don’t see any other reason why they just can’t cut it once and for all and tell me, “We are sorry but we don’t know what the problem is. You should get another connection because that is what is best for you and our company.”

I’m so tired of making calls, writing mails and tweeting #AirtelSucks. Where does this end?